Terms &
conditions.

1. About us

These terms apply to this website and to the services provided by WEBARROW LTD, trading as WEBARROW (“we”, “us”, “our”). Our contact details are:

2. Using this website

The content on this website is for general information. We work to keep it accurate and up to date, but we do not guarantee that it is complete or free from errors. Links to other websites are provided for convenience; we are not responsible for their content. The design, text and images on this website belong to WEBARROW or our licensors and may not be copied without permission.

3. Quotes and how a contract is formed

• Our quotes set out the scope of work, prices, payment schedule and any hosting, maintenance or support services. Unless a quote says otherwise, it is valid for 30 days from its issue date.
• A contract is formed when you accept a quote. You can do this in writing (including by email) or by accepting it through the online link we send you. The contract is made up of the accepted quote and these terms. If they conflict, the quote takes priority.

4. Our services

• We will provide the services described in the accepted quote with reasonable skill and care.
• Work outside the agreed scope, or further design revisions beyond those included, will be quoted separately or charged at our hourly rate.
• Delivery timescales, including our 14-day launch for Starter Website and Lead Engine projects, begin once the scope is agreed and we have received the content we need from you. They depend on you supplying content and feedback promptly.

5. Your responsibilities

• Provide accurate information, content and feedback when we need it.
• Make sure you have the right to use any text, images, logos or other material you give us, and that your content complies with the law.
• Keep any login details we give you secure.

6. Fees and payment

• Fees and the payment schedule are set out in your quote. Unless the quote states otherwise, we ask for a 50% deposit before work starts and the balance on completion, before the website goes live.
• Invoices are payable within 14 days of the invoice date unless the invoice states otherwise. Please quote the invoice number as your payment reference. Our bank details are shown on every quote and invoice.
• If an invoice is overdue, we may pause work or suspend services until it is paid. For business clients, we may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
• Third-party costs, such as premium plugin licences, domain names, advertising spend and platform fees, are payable as shown in the quote or at cost.
• WEBARROW is not currently registered for VAT, so no VAT is charged. If this changes, VAT will be added at the applicable rate and shown on our quotes and invoices.

7. Hosting, maintenance and other recurring services

• Recurring services, such as hosting, care plans, SEO and advertising management, are billed in advance for each billing period shown in your quote.
• Either party may cancel a recurring service with 30 days’ written notice, subject to any minimum term stated in the quote.
• We aim for high availability and take regular backups, but we cannot guarantee that hosting will be uninterrupted or error-free.

8. Ownership

• Once you have paid all amounts due for a project, ownership of the website design and the content we created specifically for you passes to you.
• Third-party software, themes, plugins, fonts and stock images remain subject to their own licences.
• We may show the work in our portfolio and marketing unless you ask us not to.

9. Cancelling a project

• You may cancel a project by telling us in writing. You will need to pay for work completed up to the date of cancellation and for any third-party costs we cannot recover.
• If you are a consumer (not a business), you have a statutory right to cancel within 14 days of accepting a quote. If you ask us to start work during that period, you will need to pay for work done before you cancel.

10. Liability

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
• Subject to that, for business clients we are not liable for loss of profit, revenue, data or business opportunity, or for any indirect losses. Our total liability under any contract is limited to the fees paid to us under that contract in the 12 months before the claim arose.
• If you are a consumer, these terms do not affect your statutory rights.

11. Data protection

Our privacy policy explains how we handle personal information. Where we host or manage a website that processes personal data on your behalf, we act as your data processor. We will provide a data processing agreement on request.

12. Changes and governing law

We may update these terms from time to time; the version on this page at the time you accept a quote applies to that project. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.