Following terms and conditions are agreed between the Parties for the development of a website (the “Website”) in accordance with the specification agreed in writing between the Parties (the “Project Specification”). Once this document (the “Agreement”) is signed, the Website shall be developed by Webarrow Limited (the “Developer”) for (the “Client”).

We do not authorise anyone to copy materials published on our web site for personal, commercial or non-commercial use. Our Materials cannot be distributed, modified, posted on a website, or used for public or commercial purposes. Any emails that you receive from us also cannot be forwarded or copied without our permission. This includes the materials that we send out to our clients. Materials such as: Prototypes (Images, Videos, Codes), Designs, Codes, Samples, Concepts, Invoices, Quotations Etc.

If any materials or any of the items mentioned above have been misused, we will be taking legal action against the owner of the website. However, permission to use our materials can be requested in writing to us to the address below: WEBARROW LTD, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.

WEB HOSTING REFUND POLICY: refund policy defers with the type of service it provides. If you need any information please contact us on 078 2434 4633 / 074 5283 9591 or email us on


If an initial deposit is requested and paid, no refund will be given if the customer backs out, unless work has not yet started.

If the initial stage of the website is accepted by the customer no refund will be processed under any circumstances. The ‘initial stage’ highlighted above includes the following,

This includes:

  • The acceptance of the template by the customer.
  • The acceptance of the design and the layout of the website by the customer

Once work has been completed according to the agreed schedule, the remaining balance (or full balance if no deposit required) will be due immediately. The Client shall make all payments due in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise.

Without prejudice to any other right or remedy that the Developer may have, if the Client fails to pay the Fees on the due date, the Developer may, at its option:

  • Claim interest at its discretion on any unpaid amounts under the Late Payment of Commercial Debts (Interest) Act 1998;
  • Suspend the Project until payment has been made in full;
  • Where the Developer is providing Hosting Services, disable the Website until payment has been made in full; or
  • Terminate this Agreement immediately upon notice.
  • Due to the close and constant communication between Webarrow Ltd and the customer during the design process, no refunds are issued for completed or half completed work.
  • In occasions where the customer does not corporate or provide required material or abort the project for over 6 months from the date the deposit was paid, the project will automatically be terminated. In such instance, no deposit or payments made to Webarrow Ltd will not be refunded or credited.
  • In occasions where the customer does not respond or does not provide the sufficient support that is required to complete the work, there will be additional surcharges added on to the account.
  • The customer is liable to provide enough material and information for the purpose of the website. It is not the responsibility of Webarrow Ltd to chase the customer for the materials or the relevant information.