Last updated: 31/01/2026
These Terms & Conditions (“Terms”) govern all services provided by Webarrow Ltd – 09629399 – Registered England & Wales (“Webarrow”, “we”, “us”, “our”) to any client (“Client”, “you”).
By instructing us, paying a deposit, signing a proposal, or using our services, you agree to be bound by these Terms.
1. Definitions
- Project: Any work or service undertaken by Webarrow at the Client’s request, as described in an agreed quotation, proposal, or confirmation email.
- Client: Any individual, business, or organisation using Webarrow’s services.
- Live Mode: The date the website is made publicly accessible on the Client’s chosen domain.
- Domain: The website address specified by the Client.
- Content: All text, images, videos, data, and materials supplied or approved by the Client.
- Open Source Software: Software released under licences such as the GNU General Public License (GPL), including but not limited to WordPress and WooCommerce.
- Hosting: A recurring service to keep the Client’s website accessible online.
- Initiation Phase: Initial requirements gathering stage (typically up to 7 days from deposit).
- Active Phase: The period during which design and development work is carried out.
- Release Phase: Final deployment to Live Mode, including up to three (3) months of complimentary support unless otherwise agreed in writing.
2. Contract & Scope of Work
2.1 The contract between Webarrow and the Client consists of these Terms together with any agreed written proposal, quotation, or confirmation email.
2.2 These Terms apply to the exclusion of all other terms unless expressly agreed in writing.
2.3 Any work outside the agreed scope will require written approval and may incur additional charges.
3. Communication
3.1 Email is the primary method of communication.
3.2 It is the Client’s responsibility to provide and maintain a valid and monitored email address.
3.3 Webarrow is not liable for delays or issues caused by invalid, inactive, or outdated contact details.
3.4 We aim to acknowledge emails within three (3) working days.
4. Client Responsibilities & Legal Compliance
4.1 The Client confirms that:
- Their business, website, and Content comply with all applicable laws and regulations;
- They own or have permission to use all Content supplied;
- Their website and activities are lawful and not misleading.
4.2 Webarrow does not verify the legality of the Client’s business or Content and accepts no liability for it.
4.3 The Client is responsible for providing all materials, information, and approvals required to complete the Project.
5. Deposits, Fees & Payments
5.1 A non-refundable deposit is required before work commences unless otherwise agreed in writing.
5.2 The deposit covers design, development, administration, and communication costs.
5.3 The remaining balance is payable immediately upon completion of the agreed milestone or before the website is placed into Live Mode.
5.4 All payments must be made in full without set-off, deduction, or counterclaim.
5.5 Late payments may result in:
- Suspension of work or services;
- Website disablement (where hosting is provided by Webarrow);
- Termination of the Agreement;
- Statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable).
6. Refund Policy
6.1 No refunds are issued for completed or partially completed work.
6.2 Once the Client approves the initial design, layout, or template, no refunds will be provided.
6.3 If the Client fails to respond or provide required materials for six (6) months, the Project may be deemed abandoned and terminated without refund.
6.4 Nothing in these Terms limits the Client’s statutory rights under UK law, including the Consumer Rights Act 2015.
7. Intellectual Property & Ownership
7.1 All designs, code, concepts, and materials created by Webarrow remain its intellectual property until full payment has been received.
7.2 Upon receipt of full payment:
- The Client owns the final website deliverables;
- Ownership excludes Open Source Software, which remains subject to its original licence terms.
7.3 Webarrow retains ownership of all pre-existing code, frameworks, tools, and methodologies.
7.4 Images purchased by Webarrow are licensed only for use on the Client’s website. The cost of such images is payable by the Client.
8. Content & Copyright Responsibility
8.1 The Client is solely responsible for all Content displayed on their website.
8.2 Webarrow is not liable for copyright claims, legal disputes, or losses arising from Client-supplied or Client-approved Content.
9. SEO & Marketing Disclaimer
9.1 Where SEO, marketing, or advertising services are provided, Webarrow does not guarantee:
- Specific search engine rankings;
- First-page placement;
- Traffic, leads, or sales results.
9.2 Search engines and third-party platforms operate independently and are beyond our control.
10. Hosting Services
10.1 Hosting is provided on an annual or agreed recurring basis.
10.2 Webarrow will use reasonable efforts to provide a reliable hosting service but does not guarantee uninterrupted availability.
10.3 Webarrow is not liable for downtime or data loss caused by:
- Third-party providers;
- Server or software failures;
- Security incidents or cyber attacks;
- Maintenance or updates;
- Events beyond our reasonable control.
10.4 Hosting services may be suspended or terminated if renewal fees are not paid by the due date.
11. Domains
11.1 Where Webarrow registers or manages a Domain on behalf of the Client, the Client remains the legal owner of the Domain.
11.2 Upon request, Webarrow will transfer or amend Domain details within a reasonable timeframe.
11.3 It is the Client’s responsibility to ensure Domains are renewed on time.
11.4 Webarrow is not liable for Domain expiry, suspension, or loss due to non-renewal.
12. Hosting & Domain Transfers (Admin Fee)
12.1 Should the Client wish to:
- Transfer website Hosting away from Webarrow Ltd; and/or
- Transfer a Domain name away from Webarrow Ltd (where registered or managed by us),
Webarrow Ltd reserves the right to charge an administration fee of £50
12.2 This fee must be paid in full before any hosting migration, domain transfer, or release of access credentials takes place.
12.3 Webarrow Ltd is not responsible for any data loss, downtime, or service interruption arising from transfers requested by the Client.
13. Credits & Branding
13.1 Webarrow reserves the right to place an unobtrusive footer credit on websites it develops, including but not limited to:
- “Web Design Company London – Webarrow”
- “Web Design Company Harrow – Webarrow”
- “Website designed by WEBARROW”
13.2 The credit may include a hyperlink to www.webarrow.co.uk.
13.3 Removal of this credit may be requested in writing and may be subject to an additional fee.
14. Limitation of Liability
14.1 Webarrow is not liable for:
- Loss of profits, revenue, business, or data;
- Indirect or consequential losses.
14.2 Webarrow’s total liability shall not exceed the total fees paid for the relevant Project or Service.
14.3 Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability that cannot be excluded under UK law.
15. Termination
15.1 Either party may terminate this Agreement for material breach not remedied within fourteen (14) days of written notice.
15.2 Upon termination:
- All outstanding fees become immediately payable;
- No refunds will be issued for work completed or in progress.
16. Force Majeure
Webarrow shall not be liable for delays or failure to perform due to events beyond its reasonable control, including acts of God, pandemics, strikes, or utility failures.
17. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19. Contact Details
Webarrow Ltd
27 Old Gloucester Street
London, WC1N 3AX
United Kingdom
Email: sales@webarrow.co.uk
Website: www.webarrow.co.uk
